We’re nobullstorenz.com, when you shop with us (or access our services, apps and websites (our “Websites”), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!
We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
Legal right of cancellation within 14 days
You may cancel your order within 14 days of receiving it, by filling in the cancellation form. Please send it back to us by e-mail and return the products to us. You have 14 days (starting from the working day following receipt of your order) to cancel your order contract with Nobullstorenz so that we can offer you a full refund of the items purchased as well as the cost of delivery (in case you have paid for it).
If you wish to return your entire order and have paid a delivery fee, we will refund the cost of a Standard delivery to your country, even if you have chosen a faster delivery. If you only return part of your order to us, the request for reimbursement of shipping costs cannot then be taken into account.
If you have already received your order, you will need to return the items you wish to cancel to us. Once you have informed us of your intention to cancel the order, we will explain the procedure to follow.
Returned items must not have been worn or used and must be in their original condition, they will be inspected once received.
We try to accept all returns. Returned items must keep the labels but the return packaging does not need to be the shipping one. However, it is your responsibility to ensure that returned items are properly packed so as not to be damaged during the return journey. In the event that a returned item arrives in inadequate conditions, we will return the item to you. In this case, we will not be able to proceed with the refund. If we do not receive your cancelled order, we may arrange a recovery at your expense.
About you
To shop with us, you need to:
be at least 16 years old;
have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Delivery
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work our Nobullstorenz socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.
Your information
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).
Things you shouldn’t do…
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Nobullstorenz customers the best service, so we take them really seriously. Nobullstorenz will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
Oh, and you’re not allowed to use automated systems or software to extract data from our Website.
Troublemakers take note: you agree to indemnify, defend and hold harmless Nobullstorenz, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Legal stuff
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
User Generated Content Ts&Cs
By giving you the opportunity to feature your content on our social media channel and by responding with the required hashtag you agree:
we can use your handle and the content (the “Content”) on nobullstorenz.com, marketplace.nobullstorenz.com, collusion.com and/or on any of Nobullstorenz’ social media platforms (including but not limited to Instagram, Facebook and Twitter).
we can edit, crop, adapt, enhance or modify the Content (but Nobullstorenz will not treat you in a derogatory manner).
You promise that you:
have the permission of everyone in the Content;
have the right to grant Nobullstorenz the above rights; and
are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.
